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Salicylic acid only exfoliates in its free-acid form, below roughly pH 4.
Salicylic acid works as an exfoliant only in its free-acid form, which requires a formula pH below roughly 4. Above that it is largely present as the salt and behaves more as a preservative than an exfoliant. Products that neutralise toward skin-neutral pH may therefore feel gentler and do less exfoliating than the concentration suggests.
Dermasift analyses skincare formulations against published cosmetic science. This is information, not medical advice — for a diagnosed skin condition, speak to a dermatologist.